The service was pretty good, but the person I spoke to regarding the 3 x 4m waterproof canopy, did not know the product well enough to answer my basic question, which was, is it actually waterproof.
I asked this question because I had previously purchased one of these canopies through Amazon, for a lot less money, it unfortunately turned out to be “NOT waterproof” The canopy that I had received from Amazon had apparently been sent via amazon by Primrose.
When I took delivery of the canopy, the packaging had obviously been opened and re-sealed, this didn’t bother me as I assumed it had been ordered in error and returned.
When I hung the canopy and very quickly realised after the first rain we had, that it definitely was NOT waterproof. I returned it and received a refund in full.
So I ordered this new one direct from Primrose at almost double the price. Unfortunately this one is NOT waterproof either.
I have given in and I am going to buy some waterproofing chemical and hope that does the job."
Reviewed Sunday, May 6, 2018