FAQs | Primrose

Frequently asked questions

How long does delivery take?

Because our products come in all shapes and sizes, the shipping can also vary. The best way to determine how long your order will take is to check the delivery time on the product page, you’ll find it just under the price. 

Click here to read more about delivery.

How can I find out where my order is?

You can use our order tracking feature to find out exactly where your order is in its journey. Simply enter your order number and zip code.

Click here to track your order.

Do you offer a guarantee?

We’re so confident that you’ll love your products that we offer a 2-year money-back guarantee on everything we sell. If you’re dissatisfied with your product, please contact our customer care team.

How can I pay?  

We take Visa Credit or Debit, Mastercard Credit or Debit or PayPal. Please note we do not accept American Express, pay on delivery or offer credit facilities.

If you’re buying for business and you need an invoice, email our customer care team after you've purchased and we can provide one.

What is your returns policy?

If you’re unhappy with your order,  let us know within 60 days of receipt and we can arrange a replacement or a refund.

Click here to read more about our returns policy.


Need help?

Contact our customer care team.