Our Guarantee

We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return under the Distance Selling Regulations. Please read our Delivery and Returns for full information.

2 year guarantee on all products.
We also guarantee the security of any details you pass to us, and we guarantee your Privacy.


If you wish to make a complaint please email us at customerservice@primrose.co.uk , or write us at

Primrose London
44 Portman Road
RG30 1EA
United Kingdom

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.

Delivery and Returns
Terms and Conditions
Privacy Policy